Concerns and Complaints Policy

 

Purpose

To help the Board, parents, staff and pupils manage potentially difficult situations effectively and to the benefit of the school and pupils through a clear understanding of procedures to be followed in such situations.

Policy

Complaints
a. In all cases concerns or queries should be raised directly with the person concerned if at all possible.

b. If issues remain unresolved then the matter should be raised with the principal directly and immediately

c. If the matter is still unresolved a written complaint must be submitted to the Board Chairperson.

d. Within five working days the Board Chairperson will acknowledge receipt of the complaint. A copy of the Concerns and Complaints Procedure will also be sent.

e. Upon receipt of the letter the Board Chairperson will decide on what further action to take bearing in mind:

1. the need to deal with the matter in a way most likely to lead to an outcome fair and acceptable to all parties concerned.
2. the need to inform the Board of matters for which it has direct responsibility
3. the need to see school management matters wherever possible resolved within the school.
4. At the conclusion of the investigation the complainant will be advised in writing of the outcome.

Communications with the media

a. on matters relating to school governance will be by or with the specific approval of the Board Chairperson.

b. on matters related to the day-to-day management of the school will be by, or with, the specific approval of the principal.

Review schedule:  Triennially